Política de privacidad

Last updated: November 28, 2025

elitcase operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). elitcase is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

“Personal information” refers to information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so it cannot reasonably identify you. Depending on your interaction with the Services and applicable law, we may collect or process:

  • Contact details: Name, address, billing and shipping addresses, phone number, and email address.

  • Financial information: Credit/debit card and account numbers, payment details, transaction information, payment confirmation.

  • Account information: Username, password, security questions, preferences, and settings.

  • Transaction information: Items viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled, and past transactions.

  • Communications: Information included in customer support inquiries.

  • Device information: Device, browser, or network data, IP address, and other unique identifiers.

  • Usage information: Interaction data with the Services, including navigation and engagement.

Personal Information Sources

We may collect information:

  • Directly from you when creating an account, visiting or using the Services, communicating with us, or providing information.

  • Automatically through your device and the use of cookies or similar technologies.

  • From service providers acting on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

We may use personal information to:

  • Provide, tailor, and improve Services: Fulfill orders, process payments, manage accounts, arrange shipping, facilitate returns and exchanges, and offer personalized shopping experiences.

  • Marketing and advertising: Send promotional communications or display online ads based on your activity.

  • Security and fraud prevention: Authenticate accounts, detect and prevent fraudulent or malicious activity, and secure the Services.

  • Communicate with you: Provide customer support and maintain business relationships.

  • Legal reasons: Comply with law or legal processes, enforce terms or policies, and respond to investigations.

How We Disclose Personal Information

We may disclose personal information:

  • To Shopify, vendors, or third parties performing services on our behalf.

  • To business and marketing partners for promotional purposes.

  • When you direct, request, or consent to disclosure.

  • Within our corporate group.

  • In connection with business transactions or legal obligations.

Relationship with Shopify

The Services are hosted by Shopify, which processes personal information to provide and improve the Services. Information may be shared with Shopify and third parties in other countries to deliver and enhance Services.

Third Party Websites and Links

The Services may include links to third-party sites. We are not responsible for their privacy or security policies.

Children's Data

The Services are not intended for children under the age of majority in your jurisdiction, and we do not knowingly collect information from them.

Security and Retention of Your Information

No security system is perfect. We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce policies.

Your Rights and Choices

Depending on your location, you may have rights to access, delete, correct, transfer, or restrict your personal information; opt out of sales or targeted advertising; withdraw consent; and manage communication preferences.

International Transfers

We may transfer, store, and process personal information outside your country, using recognized transfer mechanisms such as the EU Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy as needed. The updated version will be posted with the “Last updated” date.

Contact

For questions or to exercise your rights, contact us at elitcase.shop@gmail.com. For applicable data protection laws, we are the data controller of your personal information.